Refund policy

We ensure that our customers get the best service and we promise 100% satisfaction guarantee.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We accept returns on all damaged and/or faulty products.
Please email us at sales@cyclingfrelsistore.com and let us know the reason you wish to return the products. Add images in case of damaged or faulty products.Once our team has received your email, we can either offer you a refund, perform an even exchange with a different product, or if you'd like, we can reinstate the full amount in store credit to use as you see fit!  This will be determined on a case by case basis. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@cyclingfrelsistore.com


Exchanges 
We replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at  sales@cyclingfrelsistore.com

Shipping
To return your product, Please send an email to sales@cyclingfrelsistore.com ask the correct warehouse address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.