CAN I MIX JERSEY TOP AND TROUSER SIZES?
Yes. On the product page you will find the option to choose the size of the Jersey Top and size of shorts/bib
DO YOU HAVE A SIZE CHART?
Yes. You will find the link to the size chart in each product description area.
WHAT IS YOUR RETURN POLICY?
We ensure that our customers get the best service and we promise 100% satisfaction guarantee. If the size doesn't fit or you don't like our quality let us know and we will work it out for you. Please note that you will receive a full refund only when the tracking information on the items you are sending back are active and showing that they are on the way to us (even if they have not reached their destination yet).
You can find full Return Policy in this link -> RETURN POLICY <-
HOW CAN I EXCHANGE MY ITEM?
Please contact us through firstname.lastname@example.org to choose what you want to exchange your item for and for further assistance.
WHICH COUNTRIES DO YOU SHIP TO?
We ship worldwide. No extra cost for any country.
HOW DO I CHECK THE STATUS OF MY ORDER?
You can track your order status in real time by entering your tracking number at : https://www.17track.net/en
Please allow 10-20 days for the package to arrive.
Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates above.
HOW LONG DOES DELIVERY TAKE?
Delivery should take 7-20 days. If your order hasn’t arrived in the estimated delivery time, please contact our support team at email@example.com
If your order hasn't arrived within 45 days of the date of original purchase, contact our support team for a full refund of your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
DO YOU DELIVER PRODUCTS INTERNATIONALLY?
FRELSI successfully ships A LOT of products worldwide each day. We have many happy customers in every corner of the world!
I'VE PLACED AN ORDER WITH MULTIPLE ITEMS RECENTLY, CAN I COMBINE THEM INTO ONE PACKAGE?
We don't have all our products in one place, so when you order multiple items at a time, some of the items can be send separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)
I'VE PUT A WRONG SHIPPING ADDRESS AND/OR PICKED A WRONG SIZE/VARIANT! CAN I CHANGE IT?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
HOW SECURE IS MY PERSONAL INFORMATION?
FRELSI adheres to highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.
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