Return & Refund Policy

We want you to feel confident shopping with Cycling Frelsi. Please review our return policy below before requesting a return.

30-Day Return Policy

You have 30 days from the date of delivery to request a return. Unfortunately, we cannot accept return requests after this 30-day period.

To be eligible for a return, all items must be returned in the same condition in which they were received - unworn, unused, unwashed, and with the original packaging and tags, where applicable.

Items that show signs of wear, washing, use, damage caused after delivery, or alteration may not be accepted.

How to Request a Return

To start a return, please contact us at sales@cyclingfrelsistore.com within 30 days of receiving your order.

Once your return request is approved, we will provide you with the U.S. return address and return instructions.

Please do not send your return to an address other than the one provided by our customer service team.

Customers are responsible for shipping the return package to the provided U.S. return address. Return shipping costs are non-refundable.

We strongly recommend using a trackable shipping service and keeping your shipping receipt and tracking information until your return has been processed.

Refunds

Approved returns are refunded in the form of Cycling Frelsi store credit (gift card) rather than a refund to the original payment method.

Once your returned package has been delivered to our U.S. return address and inspected, your Cycling Frelsi gift card will be sent to the email address associated with your order within a maximum of 5 business days.

Returned items must meet the eligibility requirements outlined above. If an item is returned worn, used, washed, damaged, altered, or otherwise not in its original condition, we reserve the right to decline the return.

Please retain your return tracking information until your return has been processed.

Original shipping charges and return shipping costs are non-refundable.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at sales@cyclingfrelsistore.com as soon as possible.

Please include your order information, a description of the issue, and clear photos showing the damaged, defective, or incorrect item.

Our team will review the issue and provide an appropriate solution, which may include a replacement, store credit, or refund, depending on the circumstances.

Exchanges

If you would like a different size or item, please contact us at sales@cyclingfrelsistore.com within the 21-day return period.

Exchange requests are subject to product availability. Items must meet the same return eligibility requirements described above.

Return Shipping

Customers are responsible for all return shipping costs unless the item received was damaged, defective, or incorrect.

Shipping charges paid on the original order are non-refundable.

Cycling Frelsi is not responsible for return packages that are lost or damaged in transit, so we recommend using a trackable shipping method.

Questions

If you have any questions about a return, exchange, or store credit, please contact us at sales@cyclingfrelsistore.com before sending your package.