Privacy Policy

Last updated: August 17, 2026

This Privacy Policy explains how Cycling Frelsi ("Cycling Frelsi," "we," "us," or "our"), the operator of cyclingfrelsistore.com (the "Site"), collects, uses, discloses, and otherwise processes personal information when you visit the Site, make a purchase, create an account, subscribe to marketing communications, request customer service, or otherwise interact with us.

This Privacy Policy applies to customers and visitors worldwide. The specific rights and choices available to you may vary depending on where you live.

1. Personal Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide

We may collect information you provide when you place an order, create or use an account, contact us, subscribe to marketing communications, request a return or refund, or otherwise interact with us. This may include:

• Name
• Billing and shipping addresses
• Email address and telephone number
• Account login and profile information
• Order, purchase, return, exchange, and refund information
• Product preferences and marketing choices
• Communications and customer-service requests
• Information necessary to detect or resolve suspected fraud, payment disputes, or misuse

Payment Information

Payments may be processed through PayPal, PayPlus, Shopify-supported payment services, or other payment methods displayed during checkout.

Payment information necessary to complete a transaction is provided to the applicable payment provider. Cycling Frelsi does not generally receive or store complete credit or debit card numbers. Payment providers process payment information in accordance with their own privacy notices and security practices.

Information Collected Automatically

When you visit or interact with the Site, we, Shopify, and our service providers may automatically collect information such as:

• IP address and approximate location
• Browser, device, and operating-system information
• Device and advertising identifiers
• Pages and products viewed
• Search, cart, checkout, and purchase activity
• Referring website, campaign, or advertising source
• Interactions with the Site and marketing communications
• Cookie, pixel, tag, and similar technology information

Information From Other Sources

We may receive information from Shopify, payment processors, shipping and logistics providers, advertising and analytics partners, social media platforms, fraud-prevention providers, and applications used to operate the Site. The information received depends on the service involved and your interaction with it.

2. How We Use Personal Information and Our Legal Bases

We may use personal information for the purposes described below. Where applicable law requires a legal basis, we generally rely on the following:

Purpose	Typical legal basis, where required
Processing payments, fulfilling orders, arranging delivery, and managing returns or refunds	Performance of a contract
Providing customer service and account functionality	Performance of a contract and our legitimate interests
Maintaining, securing, and improving the Site and services	Our legitimate interests
Detecting and preventing fraud, misuse, payment disputes, and security incidents	Our legitimate interests and compliance with legal obligations
Maintaining tax, accounting, transaction, and regulatory records	Compliance with legal obligations
Sending requested marketing communications	Consent, or another basis permitted by applicable direct-marketing law
Personalizing and measuring advertising	Consent where required; otherwise our legitimate interests where permitted
Using non-essential cookies and similar technologies	Consent where required by applicable law
Establishing, exercising, or defending legal claims	Our legitimate interests and compliance with legal obligations

Where we rely on legitimate interests, those interests include operating and improving our business, understanding customer preferences, protecting the Site and our customers, measuring business performance, and communicating with customers. We consider whether those interests are outweighed by your rights and interests.

3. Email Marketing

We use Klaviyo to manage email marketing and certain customer communications. Klaviyo may process information such as your email address, name, purchase and browsing activity, marketing preferences, and interactions with our emails.

Where permitted by applicable law, we may use this information to:

• Send promotional emails, product announcements, discounts, and special offers
• Send abandoned-cart or browsing-related communications
• Recommend products and personalize communications
• Measure email engagement and campaign performance
• Understand customer purchasing behavior

Marketing consent is optional. You may unsubscribe at any time by using the unsubscribe link in an email or contacting us at sales@cyclingfrelsistore.com. We may retain limited information on a suppression list so that we can respect your opt-out request.

Unsubscribing from marketing does not prevent us from sending transactional or service communications, such as order confirmations, delivery updates, security notices, refund notifications, or responses to customer-service requests.

4. Advertising, Analytics, and Marketing Partners

We may use advertising, analytics, and marketing services to promote Cycling Frelsi, understand how visitors interact with the Site, measure campaign performance, and improve our marketing.

These services may be provided by platforms such as Meta, Google, TikTok, Pinterest, and other advertising, analytics, or social media providers that we use from time to time.

Subject to your location, consent choices, browser or device settings, and the technologies enabled on the Site, these partners may collect or receive information such as:

• Pages and products viewed
• Searches and Site interactions
• Cart, checkout, and purchase events
• Referring websites, campaigns, or advertisements
• Device and browser information
• IP address and approximate location
• Cookie, device, and advertising identifiers
• Information about interactions with our advertisements or marketing communications

We may use this information to:

• Measure advertising and campaign performance
• Understand whether advertisements result in visits or purchases
• Create, measure, and manage advertising audiences
• Personalize advertisements where permitted
• Understand Site usage and customer interests
• Improve our Site, products, and marketing campaigns

In regions where consent is required, non-essential advertising and analytics technologies are intended to remain inactive until the required consent is provided. You may manage your choices through the cookie or privacy settings available on the Site.

We do not sell personal information for money. However, providing identifiers or internet activity to advertising partners for targeted or cross-context behavioral advertising may be considered a "sale," "sharing," or targeted advertising under certain privacy laws. Where applicable, you may opt out through our cookie or privacy settings, a legally recognized browser-based opt-out signal, or by contacting us.

Advertising and analytics providers process information according to their respective privacy policies.

5. Cookies and Similar Technologies

The Site uses cookies, pixels, tags, local storage, and similar technologies to:

• Operate the Site and checkout
• Maintain security and prevent fraud
• Remember preferences and cart contents
• Understand Site usage and performance
• Personalize content and communications
• Measure and improve marketing
• Provide and measure advertising

These technologies may include essential Shopify technologies as well as technologies associated with Klaviyo, Meta, Google, TikTok, Pinterest, and other services enabled on the Site.

We use Shopify's cookie and privacy controls to present choices where appropriate. In regions where consent is required, non-essential advertising and analytics technologies are intended to remain inactive until the visitor provides the required consent. You can use the cookie or privacy settings available on the Site to accept, reject, or change your choices. You can also control cookies through your browser settings, although disabling essential cookies may affect Site functionality.

For information about cookies commonly used on Shopify-powered stores, see Shopify's Cookie Policy.

6. Shopify

Our store is hosted by Shopify, which provides the e-commerce platform used to operate the Site and sell our products. Shopify may process customer, order, transaction, device, browser, and Site-activity information when you visit or use the Site.

For more information, see Shopify's Privacy Policy.

7. Social Media

Cycling Frelsi maintains a presence on third-party platforms, including Instagram, Facebook, TikTok, and YouTube.

If you follow our accounts, comment, like or share content, send us a message, or otherwise interact with us through these platforms, the applicable platform may collect and process information about you. Your interaction with each platform is also governed by that platform's privacy policy and settings.

Information you choose to make public through a social media platform may be visible to us, the platform, and other users.

8. How We Disclose Personal Information

We may disclose personal information as reasonably necessary to operate our business, fulfill orders, provide services, conduct marketing, protect the Site, or comply with law. Recipients may include:

• Shopify - e-commerce platform, hosting, checkout, and store infrastructure
• PayPal, PayPlus, and other checkout providers - payment processing
• Advertising, analytics, and marketing providers - such as Meta, Google, TikTok, Pinterest, Klaviyo, and other platforms we use to conduct, personalize, analyze, or measure marketing activities
• Shipping carriers, postal services, logistics companies, and fulfillment providers
• Customs and tax authorities where required for international delivery
• Analytics, technology, hosting, and Site-application providers
• Fraud-prevention, security, and payment-dispute providers
• Customer-service providers
• Accountants, lawyers, insurers, auditors, and other professional advisers
• Government authorities, courts, regulators, or law-enforcement bodies where required or permitted by law

We may also disclose personal information at your direction or with your consent.

If Cycling Frelsi or the business operating the Site is involved in a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to applicable law.

9. International Shipping and Data Transfers

Cycling Frelsi sells and ships products internationally. To deliver an international order, we may provide shipping and customs information - including your name, address, contact details, order contents, and order value - to carriers, postal services, logistics providers, customs authorities, and other organizations involved in delivery.

Because we use international service providers, personal information may be processed or stored outside your country of residence, including in countries whose privacy laws may differ from those in your jurisdiction.

Where applicable law requires safeguards for international transfers, we may rely on recognized mechanisms such as an adequacy decision, approved contractual clauses, or another lawful transfer mechanism. You may contact us for additional information about safeguards relevant to your personal information.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Fulfill orders and maintain transaction records
• Process returns, refunds, warranties, and payment disputes
• Provide customer service
• Maintain marketing preferences and suppression records
• Meet tax, accounting, customs, regulatory, and legal obligations
• Detect fraud and maintain security
• Resolve disputes and enforce agreements

Retention periods vary according to the nature of the information, why it was collected, legal requirements, and whether it is needed to protect our rights. When information is no longer required, we may delete or anonymize it, subject to applicable legal obligations and system backup cycles.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Payments and transactions are processed using the security measures of Shopify and the applicable payment providers.

No method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

12. Your Privacy Rights

Depending on where you live and subject to applicable legal requirements and exceptions, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of personal information
• Request restriction of certain processing
• Object to certain processing, including direct marketing
• Withdraw consent where processing is based on consent
• Request a portable copy of certain information
• Opt out of certain sales, sharing, targeted advertising, or qualifying profiling
• Appeal our response to a request where applicable
• Lodge a complaint with an appropriate privacy or data-protection authority

You may exercise an applicable right by emailing sales@cyclingfrelsistore.com. Please describe your request and provide sufficient information for us to identify the relevant records. We may request reasonable information to verify your identity or authority before completing a request.

Where permitted by applicable law, an authorized agent may submit a request on your behalf. We may require evidence of the agent's authority and may verify the request directly with you.

Advertising-related choices may also be available through the cookie or privacy settings on the Site or through legally recognized browser-based opt-out signals where required and technically supported.

You have the right to object at any time to the use of your personal information for direct marketing. If we process personal information based on consent, you may withdraw that consent at any time. Withdrawing consent does not affect processing that occurred before the withdrawal.

We will respond within the period required by applicable law and will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Children's Privacy

The Site and our products are intended for a general adult audience and are not directed to children. We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has improperly provided personal information to us, contact sales@cyclingfrelsistore.com so that we can review the matter and take appropriate action.

14. Third-Party Websites and Services

The Site may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy, security, or content practices of third parties. When you leave the Site or interact directly with another service, that organization's privacy policy and terms may apply.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technologies, legal requirements, or privacy practices. When we do, we will revise the Last updated date at the top of the policy. Where required by law, we may provide additional notice of material changes.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact us at:

Cycling Frelsi
Email: sales@cyclingfrelsistore.com

Postal correspondence and product returns may be sent to the mailing or return address provided on our Contact or Returns page. That address is provided for correspondence and returns and should not be interpreted as our registered office, headquarters, or principal place of business.